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Best practices for approaching Customer Journey Mapping activities.

Design Thinking 101: Customer Journey Mapping

customer-journeyframework by Fred Zimny via Slideshare

Customer Journey Infographic concept for a pitch

Customer Journey Mapping - an assortment of case studies & templates by Alex Baar via Slideshare (flying)

Customer journey measurement strategy.

Customer Journey_Infographic_FINAL_hires

Customer Journey_Infographic_FINAL_hires