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This current presentation is about ITIL Certification, its history and why ITIL is required? Go through the Presentation for more details. #ITILTemplate

ITIL Training - Service Design Capacity Management Process

The purpose of ITIL Service Strategy is to decide on a strategy to serve customers better than before. It reduces costs, increases quality and decreases risks. You will also improve your decision making capabilities. Read to know about ITIL Service Strategy Processes:

ITIL's IT Service Lifecycle - The Five New Silos of IT