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ux strategy for patient-centric healthcare

Patient Information Journey: information seeking behaviour of cancer and diabetes patients and their interaction with healthcare professionals along a diagnosis and treatment path

Designing for Doctor and Patient Interactions in theLeave-taking Experience

let patient's help co-design... the difference between what patients are thinking vs what health practitioners are thinking

Initially Oncologists showed themselves holding the patient’s hand. Once the cancer recurred, they added space between their figure’s and the patient’s. Once the tumor had metastasized, physicians stopped drawing the patient’s facial features and portrayed the tumor as the patient’s dominant feature. This reflected physicians’ need to disengage emotionally as they lost control of their fight against the disease. Ultimately, the cancer came to define the patient.